Our Team
Founded by sisters passionate about VET
The story of Hawkeye Consultancy begins with our founders: twin sisters Alicia and Katya Holker, who are obsessed with finding innovative and fun ways to educate and empower like-minded professionals within the Vocational Education and Training (VET) community.
Our team’s reputation
Since its inception in 2017, our growing team at Hawkeye Consultancy has gained a reputation for a fresh approach to compliance offering nationwide services to compliant conscious professionals and education providers. Our passion and commitment to helping our clients continue their success stories is manifested by our ability to break down government legislation and requirements into ‘bite-sized’, easy-to-digest information.
Choosing a name was extremely important to us. It needed to be sharp; appropriate but also meaningful to who we are and how far we’ve come. So why Hawkeye you ask? Well, it’s a salute to past colleagues who nicknamed us Hawkeye Holkers; for our hawkeye-esque execution and attention to detail. Without their guidance, beliefs and efforts, we would not have developed into the professionals we are today; for this, we thank them.
Over 85+ years combined experience
With over eight dedicated specialist consultants and over 85 years of combined experience in our field, our expertise, and obvious passion for all things compliance shines through in the work we do. With multiple experience points across our staff in everything related to VET, RTOs, compliance and problem-solving, we provide a wealth of knowledge and expertise to those that we work with, using this to make compliance easy.
It’s also clear to all we work with that we take a fresh approach to compliance in many ways, as we continue to achieve what many think is impossible: to make compliance fun.
A supportive team and workplace
Workplace culture is equally as important to us as education. We have a dedicated development team and are passionate about creating an inclusive and happy workplace. Our team’s fresh yet professional approach is evident in their happiness, dedication and passion to providing our clients with only the highest of quality services.
Alicia Holker
Managing Partner
Anyone with experience in the VET sector knows that compliance can be challenging. That is, unless you love it. That’s when it becomes a natural progression to assist RTOs to address their compliance challenges with ease.
Alicia Holker co-founded Hawkeye Consultancy to leverage her industry expertise to assist RTOs with compliance. With over 10 years of experience in a range of senior roles in the VET sector, she has a practical, solution-focused approach and is known for her extraordinary commitment to Hawkeye’s clients.
Having participated in numerous VET Investment and User Choice program audits over the past six years, Alicia has gained unparalleled experience in the area of Skills Assure Suppliers (SAS). It’s this extensive hands-on audit experience and continual improvement focus that underpins the Hawkeye team’s fresh approach to compliance.
Alicia holds several industry-relevant qualifications including a Certificate IV in Training and Assessment, a Diploma of Project Management and a Diploma of Business.
With a passion for her industry, she believes that ‘education is the stepping stone to success’. Alicia employs this philosophy both in the development of her own skills and in empowering and educating her clients to achieve more.
- Alicia has an energetic Border Collie named Rusty and enjoys spending time at the beach.
- Having used to play AFL, Alicia is an avid Lions supporter.
- She enjoys volunteering at the RSPCA, trivia and spending quality time with family and friends.
Katya Holker
Managing Partner
Katya Holker is a nationally recognised leader in Australia’s Vocational Education and Training (VET) sector, known for transforming how providers approach compliance—from a regulatory burden into a strategic strength. With over a decade of experience and an eye for clarity, Katya co-founded Hawkeye Consultancy, a firm built on the belief that compliance doesn’t have to be dry or daunting—it can be empowering, impactful, and even a little fun.
Katya has partnered with hundreds of providers across government, enterprise, not-for-profit, and private settings, bringing deep expertise in compliance leadership, academic quality, and student support systems. She is a respected authority on the Standards for RTOs, National Code 2018, ESOS Act, and the full spectrum of state-funded training contracts.
Her strategic lens is matched by her sector influence. As Chair of the ITECA Queensland Committee, Katya actively contributes to policy reform, championing practical, fit-for-purpose solutions that elevate provider capability and learner outcomes. She engages collaboratively with peak bodies, education leaders, and regulators to drive clarity, accountability, and innovation in VET.
Recognised in 2023 as the Southeast Queensland Trainer of the Year, Katya is as passionate about great teaching as she is about good governance. Her delivery style—whether in a boardroom or a national conference—is bold, relatable, and refreshingly real.
Katya holds qualifications in business, auditing, and training and assessment, and is currently pursuing legal studies to further strengthen her regulatory expertise. Whether she’s leading a validation masterclass or mapping policy to practice, she brings both intellect and authenticity to every project.
When she’s not decoding clauses or mentoring new trainers, you’ll find her volunteering, escaping from (fictional) locked rooms, or nurturing her expanding plant collection.
Amy Conrad
Junior Consultant
Amy has been a Trainer & Assessor since 2018 and holds a dual Graduate Diploma in Strategic Leadership and Management (of Learning). Her professional journey in education began as an Educational Leader in the ECEC sector, where she discovered a passion for working with others to navigating complex legislation, regulatory compliance, and industry frameworks, finding satisfaction in making these requirements more accessible and practical for others.
- Amy is currently studying for a Diploma of Quality Auditing.
- Born and raised in Zimbabwe, she has also lived in the UK and the beautiful state of Colorado, USA, before making the Gold Coast her home.
- An avid outdoor enthusiast, she loves running and hiking with her two dogs, swimming in the ocean, and spending quality time with her best girlfriends.
Pia Pynnonen
Consultant
Pia has worked in the vet sector for over ten years, starting her career as a trainer assessor for the early childhood sector. Through this role, she found she had a keen eye for compliance and the ability to find errors and work on developing strategies to rectify them. Her keen eye progressed her career toward compliance and content development.
Having experience working in various sized RTOS, Pia has developed an expert understanding of all aspects of audit preparation and rectifications. Working in both Victoria and Queensland, Pia is familiar with the state funding nuances, asqa requirements, assessment development, and validations.
Pia utilises her experience to support our clients with all assessment development aspects that satisfy regulatory requirements.
- Pia has three young children that keep her busy while motivating her to excel and be a good role model.
Sunshine Sacdalan
Administration Assistant
Meet Sunshine, a Creative Virtual Assistant and all-rounder admin assistant who effortlessly wears multiple hats with grace. As a mother of two, family is at the core of Sunshine’s world, and she seamlessly blends her roles as a dedicated parent and a professional.
Beginning her journey as a graphic designer in a B2B company, Sunshine has evolved into a social media manager, contributing to the company’s online success. Her creativity and strategic acumen shine through in shaping the brand’s digital presence.
Beyond the digital realm, Sunshine finds joy in crafting delicious meals for her family, transforming the kitchen into a canvas for her culinary creations. Her love for playing with her kids and creating lasting family memories underscores her commitment to the precious moments of motherhood.
Sunshine is inspired by the global connections her work brings, amazed at collaborating with diverse individuals worldwide. With a heart full of warmth, she aspires to give sunshine to those around her, embodying positivity and radiance in her interactions.
In her pursuit of dreams and career, Sunshine remains dedicated to her paramount role as a mom, illustrating that one can achieve professional success while cherishing the joys of motherhood.
Eliza McClure
Learning Design and Development
Having entered the VET sector as an administrator and rapidly advancing to the role of a compliance manager, Eliza’s diverse experience spans multiple levels of the VET industry. With a strong passion for learning design, assessment tool development, and validation, Eliza is a professional who embodies a comprehensive skill set.
Currently pursuing her Bachelor of Training and Development, Eliza’s qualification journey was facilitated by her extensive engagement in the VET sector. Eliza’s journey has not only fortified her skills but also honed her expertise in assessment tool development, validation, and learning design.
- Beyond her professional pursuits, Eliza is an avid crochet enthusiast who takes delight in Pilates sessions and connecting with nature.
- During weekends, she relishes quality time spent with her husband and their remarkably energetic son.
Glenda Fieldes
Quality Assurance Consultant
Glenda began her career in the nursing field. Following starting her family, she quickly transitioned to quality management and the accreditation of Defence Medical facilities to meet the relevant ISO standards.
She has provided consultancy services for small businesses and RTO’s for over 25 years and has successfully registered three RTO’s and reregistered RTO’s, participating in over nine ASQA audits. Glenda has held varied managerial roles, collaboratively consulting, developing, registering, and rolling out the national Defence Injury Prevention Program with the Defence Health Sector.
Glenda holds Advanced Diplomas in Business and Leadership diplomas, a dual Diploma in TAE, an Auditing Diploma, and a Graduate Qualification in Leadership (education and training).
Glenda’s passion is all things VET professional development
- Glenda loves spending time with her precious family, especially her 4-year-old grandson Bear is a delight.
- She loves writing, the creative arts, live productions, film and music, not to mention her favourite singer/songwriter is her Grammy-nominated daughter.
Quojie Pearl Chiang
Product Development Team Leader
Quojie is a passionate TAE Trainer and Assessor with over five years of experience in the training and assessment sector. Starting her career as a licensed professional teacher in the Philippines, she has seamlessly transitioned into training roles, bringing infectious enthusiasm and strong communication skills to the forefront. Quojie holds a Certificate IV in Training and Assessment and is dedicated to ongoing personal and professional development.
In her previous roles as a Training Specialist and Training and Education Trainer and Assessor, she designed engaging learning materials and facilitated diverse online training sessions, empowering students to achieve their TAE qualifications. Her expertise includes evaluating training effectiveness through constructive feedback and guiding participants toward their personal and professional goals. Additionally, her experience in Training Operations involves implementing and monitoring training programs, preparing facilities and materials, and coordinating with stakeholders to ensure smooth operations. With over 15 years of customer service experience, she brings valuable insights that enhance learner engagement and support.
Outside of work, Quojie enjoys being on the beach, watching sunsets and swimming for relaxation. Fueled by her love for new challenges, she is currently learning the German language.
Angelo Gagani
Senior Product Development Officer
Michelle Kawale
Junior Consultant
Michelle holds a Diploma in Business and dual Bachelor’s Degrees in Law and International Relations. Since graduating in 2019, she has gained extensive professional experience in lending, political education, legal practice, and justice administration. In 2021, she was admitted to the legal profession in the Supreme Court of Queensland.
Her keen interest in the interaction between policy and legislation enables her to provide Hawkeye clients with careful, strategic support, ensuring compliance with regulatory frameworks in the VET sector.
- Michelle was born and raised in Papua New Guinea and speaks Tok Pisin. She enjoys exploring music in different languages, including Hindi.
- In her free time, she enjoys playing golf with family and friends, taking walks with her dog, and writing reviews on books and movies.
Jamie Provido
Product Development Officer
Jamie began her journey in the Vocational Education and Training (VET) sector in 2016 as a Trainer and Assessor, where she built early experience in facilitation, learner support, and compliance. Her professional background is wonderfully diverse, spanning customer service in the BPO industry, teaching English as a Second Language, and working as a Virtual Assistant. These roles helped her develop strong organisational, communication, and project management skills, giving her a well-rounded perspective she now applies in the training and compliance space.
Jamie is part of Hawkeye’s Product Development team, where she creates, reviews, and validates training and assessment resources. She also supports audits and policy development, helping RTOs strengthen compliance frameworks and improve training practices.
Jamie holds the Certificate IV in Training and Assessment, the Diploma of Training Design and Development, and the Diploma of Vocational Education and Training. These qualifications reflect both her expertise and her dedication to quality outcomes for learners and providers.
Outside work, Jamie enjoys long walks, meditation, journaling, and scrapbooking. She loves winding down with a book, movie, or TV series, and is a devoted mum and keen traveler.
Monique Madarang
Document Controller
With over 15 years’ experience in quality assurance, client relationships, and project management, Monique is passionate about improving processes, supporting teams, and enhancing customer outcomes. Stepping into the Document Controller role, she brings strong organisational skills and attention to detail to every project.
Certified in Lean Six Sigma White Belt (and progressing toward Yellow Belt), Monique is driven to find smart, practical solutions that close process and customer experience gaps. Having worked with diverse, international teams, she thrives in dynamic, cross-cultural environments.
Dedicated and resourceful, Monique believes strategy is key—whether streamlining workflows or tackling a tough Sudoku puzzle in her downtime.
Leah Ann Sacramento
Product Development Officer
Leah Ann Sacramento joined the VET sector in 2022 as a Learning Content Writer, where she discovered her passion for creating resources that genuinely support learner success and deliver real-world outcomes.
With a background in customer service, English language teaching, and learning and development, Leah brings strong skills in communication, problem-solving, and learner engagement. These experiences shape her ability to design training and assessment materials that are practical, effective, and responsive to the needs of both learners and workplaces.
As a Product Development Officer with Hawkeye, Leah plays an integral role in developing and refining resources, while also contributing to compliance projects to ensure alignment with sector standards.
Outside of work, Leah enjoys medical dramas such as The Good Doctor, The Resident, and Grey’s Anatomy. She also finds inspiration in motivational books and treasures time spent with her children.
Linda Suesee
Consultant
Linda Suesee is an experienced RTO Compliance Consultant and quality professional with over 15 years’ experience supporting organisations across the VET sector. She is known for her strong attention to detail, practical compliance expertise, and ability to help providers navigate regulatory requirements with clarity and confidence. Linda has extensive experience supporting RTOs through ASQA audits, internal audit programs, AVETMISS data management and reporting, funded contract compliance, and the development of Training and Assessment Strategies and nationally recognised training resources. Throughout her career, she has worked closely with compliance, operational, marketing and training teams to implement systems that are both compliant and operationally effective.
She has also played an important role in supporting organisations through RTO establishment, scope additions, and training product development. Linda takes a collaborative and solutions-focused approach, working alongside providers to build internal capability, strengthen quality systems, and reduce compliance risk. She is passionate about supporting the VET sector and helping providers achieve sustainable, high-quality outcomes for their learners.
Linda holds a Bachelor of Business, a Diploma of Training Design and Development, and a Certificate IV in Training and Assessment. Outside of work, Linda enjoys spending quality time with her family and friends, relaxing with a good Netflix series, and doting on her French Bulldog.
Let us make your RTO compliance easy
Let our passionate, professional, experienced and fun team guide you to easy RTO compliance with our expert consultancy services. Talk to one of our experts about how we can help.
Or call us on (07) 2113 3870